Ameristar Casino Resort Spa

Food & Beverage Manager

2019 – 2021

In this role, I am responsible for managing various functions of food and beverage areas including banquets, restaurant, room service, stewarding, and bar within the resort. Other duties include overseeing the development of annual department budgets and capital expenditures and analyzing staffing needs and resource requirements. Significant accomplishments include:
• Led the development and implementation of business plans, training materials, and service standards for maintaining a high quality of service delivery, generating excellent customer experience, and fostering customer loyalty.
• Restructured the department to optimize the work schedule of the entire staff, and maintain adequate availability of the required workforce to meet established service standards for customer experience.
• Ensured compliance of bar and restaurant operations to various regulations governing safety, sanitation, and security.