Guyana Marriott Hotel Georgetown

Director of Food & Beverage

2016 – 2018
In this role, I was in charge of developing food and beverage concepts, initiatives, and operational decisions for enhancing customer service and introducing new balanced scorecards for process optimization.
Significant accomplishments include:
• Designed and implemented programs, which proved valuable in increasing employee loyalty, while subsequently minimizing turnover rates from 20% to just 3%.
• Elevated the overall performance of F&B operations by improving Brand Audit score from 63% to 90% in 2016, and 92% in 2017.
• Delivered a 35% increase in department revenue compared to the previous year.
• Increased hotel revenue by $15 million